Category: webex guides

AGAT Software provides unique compliance and productivity solutions for Webex Meetings including Ethical Wall to control participants and activities during the meeting, eDiscovery to audit and store all meeting data, DLP to inspect meeting content by policy, and lastly, Virtual Asstsiatnt and Sentiment analysis to improve productivity and performance.

Continue reading to learn more about SphereShield for Webex Meetings.

Ethical Wall

In situations where compliance, security, and institutional protocols demand tighter controls and options, Ethical Wall for Webex meetings is there to offer unique capabilities that suit requests from different institutions that are using Webex Meetings.

Controls include

• Control participants in near-real-time during the meeting:
  • Control participants – avoid users with conflicts joining the same meeting
  • Control activities – block operations that are not allowed

Activities control are context-aware, by blocking operations only when specific groups or users are involved in the meeting which allows for full functionality when possible and aligns with compliance by blocking some features when needed.

• Near-real-time recording control:

SphereShield for Webex performs near-real-time audio and video analysis on recorded Webex meetings. This will validate meeting attendees using configurable compliance policies.

• Participant validation before the meeting *Coming soon*

The system verifies the list of invitees for every scheduled meeting, in case of policy violation users will be removed from the invite and the host will be notified.

To learn more visit SphereShield for Webex Meetings webpage.

eDiscovery

SphereShield’s eDiscvoery for Webex Meetings solutions audits all meeting data and maintains a user-friendly record of content that can be stored on-prem or as Saas separately from Webex.

Data included that can be searched by:

• Dates
• Attendees’ name and type (Internal/External)
• Text – Audio, Video, Keywords, Labels, Names, etc.
• Time-frame: by recording every user that has joined/left with the time

To learn more visit SphereShield for Webex Meetings webpage.

Data Loss Prevention 

A real-time DLP solution is crucial to effectively manage and protect your confidential information. This solution ensures that your sensitive data is intercepted and filtered before it reaches the recipient.

SphereShield for Webex Meetings:

• Inspects meeting content by DLP policies for audio transcript and on-screen OCR from video and screen sharing after the meeting.
• Inspects meeting chat/files by DLP policies after the meeting 

To learn more visit SphereShield for Webex Meetings webpage.

AI Virtual Assistant – AGI

Webex Assistant, a smart, interactive virtual assistant for meetings makes meetings and webinars searchable and actionable. When Webex Assistant is enabled, the host and participants can click on it or use voice commands to record the entire conversation, including the highlights and action items. A live transcript with captions can also be displayed by the assistant.

The Webex Assistant has a variety of interesting and useful characteristics, including the ability to detect up to 100 languages (the maximum number of unique languages that can be used concurrently is 5), and Speaker recognition (who said what and when).

Note that, only paid Webex plans are eligible to get Webex Assistant.

In addition to the native meeting assistant in Webex, AGAT Software has developed a virtual meeting assistant called Agi to enlarge the scope of Webex Assistant and provide automated solutions to some of the most time-consuming tasks including

• Integration with task management systems such as Asana, Monday.com, Microsoft Planner, and Trello to automatically create tasks based on the detected task name, due date, and assignee from meeting transcript using the AI engine.
• Generation of meeting summary based on AI module.
• Detects and Schedules follow-up meetings automatically.
• Highlights (Agenda, Notes, Decisions, and Summary) detection from the meeting transcript.
• Set reminders automatically and post messages in Space/Group Chat when the time is due.
• Publish items from transcripts/highlights/tasks as messages for further discussion.

To learn more about Agi, please visit our Virtual Assistant webpage.

Check out AGI – AI Virtual Assitant in the Cisco Webex AppHub!

AI Sentiment Analysis:

Sentiment analysis allows participants to analyze meetings and chat conversations both with internal and external users to gain communication insights and improve communication by identifying positive/negative sentiments (joyfulness, happiness, neutral, surprise, anger, disgust, or sadness).

Benefits: 

• Improve employee experience and boost productivity.
• Spreading positive behavior to other parts of the company.
• Manage the negative behavior of employees.
• Improve the remote working experience.
• Improve customer satisfaction.

Use cases: 

• Customer Success / Support Managers

Sentiment analysis is an extremely useful tool in the customer service field as it helps with detecting places that need to be improved in any customer-facing situation & prioritizes focusing on top customer service issues.

• HR Manager

Sentiment analysis helps in facilitating the work of the HR Managers. Based on employee feedback/satisfaction Sentiment Analysis allows HR Managers to promote proactive operations.

• Employees

Identify intercommunication between employees – use employee reports and Personal Insights to view your relationship with other employees within the organization.

To learn more visit AGAT’s Sentiment Analysis solution webpage.