Advanced Customer Support Chatbot
Secure, governed AI chat for your website — with humans when it matters.
The Challenge
Customers expect instant answers, but fully automated chatbots often fail when conversations become complex.
The Pragatix Solution
The Pragatix Customer Support Chatbot blends AI automation with seamless human handoff, ensuring high-quality customer engagement.
Key Benefits
Embeddable AI chatbot
Easily embed an AI chatbot into your website or portal to deliver instant, consistent answers without disrupting the user experience.
Trusted knowledge only
Limit responses to approved, trusted content only, reducing hallucinations and ensuring accurate, compliant, and reliable answers.
Live agent handoff
Escalate conversations to a human agent during business hours for complex or sensitive queries needing personal support.
After-hours capture
Capture user details and conversation context when agents are offline, ensuring no enquiries or leads are missed outside business hours.
Automatic summaries
Automatically generate concise summaries for every chat session to support follow-ups, reporting, and operational visibility.
Business Benefits
Better customer experience
Higher lead conversion
Reduced support workload
Auditable conversations
Typical Use Cases
Frequently Asked Questions
Can the chatbot escalate to a human agent?
What happens after hours?
Is the chatbot secure?
Secure Your AI Journey
Take control of your AI adoption with Pragatix AI Security Suite.
Protect your organization without compromising innovation.