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Customer Support Chatbot

Advanced Customer Support Chatbot

Embed an AI chatbot on your website or portal to answer from approved knowledge sources, escalate to human agents and capture enquiries after hours.

See the Chatbot in Action
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The Challenge

  • Customers expect instant answers, but fully automated bots fail on complex or sensitive queries.
  • Uncontrolled chatbot answers can create accuracy, compliance and brand risks.
  • After-hours enquiries are often lost or disconnected from follow-up context.

    • The Solution

    Pragatix blends approved-source AI answers with human handoff, chat summaries and after-hours capture to improve support without losing control.

    Core Capabilities & Mechanics

    Embeddable AI Chatbot:

    Add an AI chatbot to your website or portal to deliver instant, consistent answers.

    Guardian Agent discovery layer showing connected AI tools and agents
    AI Guardian Agent firewall scope and protected agent environment
    Controlled Knowledge Sources:

    Limit chatbot responses to approved content to reduce hallucinations and improve accuracy.

    Live Agent Handoff:

    Escalate complex or sensitive conversations to a human agent during business hours.

    Guardian Agent discovery layer showing connected AI tools and agents
    AI Guardian Agent firewall scope and protected agent environment
    After-Hours Capture:

    Capture user details and conversation context when agents are offline, so no enquiries are missed.

    Automatic Chat Summaries:

    Generate concise summaries for each chat session to support follow-up, reporting, and operational visibility.

    Guardian Agent discovery layer showing connected AI tools and agents

    Benefits

    Improve response speed while retaining human support where needed.
    Reduce repetitive support workload with governed AI answers.
    Capture more leads and enquiries outside business hours.
    Keep chatbot responses aligned to approved information.
    FAQ Quick Access

    Frequently Asked Questions

    Can the chatbot escalate to a human agent?
    Yes, users can switch to a live agent during business hours.
    What happens after hours?
    Users can submit a contact request for follow-up.
    Is the chatbot secure?
    Yes, all responses are governed and limited to approved knowledge sources.

    Automate support answers while keeping human control where it matters.

    Take control of your AI adoption with Pragatix AI Security Suite.
    Protect your organization without compromising innovation.

    Request a Customer Support Chatbot Demo

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