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Careers at AGAT

SphereShield is looking for professionals who want to help us in developing innovative cyber security solutions.

By working with together, we will continue to build top solutions that will pave the way to the entire industry. If you are looking for an opportunity to develop the newest technologies in a creative, welcoming environment we invite you to join the SphereShield family.

SphereShield is looking for the following roles:

Position 213 Technical support engineer for Cyber product

Job Description:

Tier 3-4 support for customers deploying and using AGAT’s cyber products.
The main goal is to manage all technical issues raised by customers and internal stakeholders, and to research and resolve issues with the help of the development team.

Supporting large international enterprise customers with high security requirements
Install, configure product at customer environment in POC
Perform technical training for customers
Post articles, tips, KB and guides of the product
System tasks related to support . Building complex lab environments with integration to other leading security products of companies such as Symantec , McAfee, IBM. F5
Sometimes off hours duty is required. Once a week until 9. No extra hours needed.

Position is in Jerusalem (Hozvim hi tech park)

Qualifications:

Fluent English - spoken and written
Experience in technical support or education ins system
Ability for flexible hours as required

Being a committed team player that can help lead others through challenging customer issues
Prioritize and manage multiple issues from customers on our products and platform, simultaneously
Capable of defining and maintaining test procedures, test plans, bug tracking and prioritization

Experienced in windows System and networking such as VMWare, Active Directory , Firewalls, Virtual machines, AWS, Azure, Certificates, DNS, SQL, DLP , MDM, Cloud ,ADFS

Please send CV to jobs@agatsolutions.com with the text “213 Support” in the subject