blog webex guides

Safe Content Inspection for Webex – Prevent harassment & bullying

The necessity for Content Filters

Sometimes security and compliance are just not enough to make sure that a business runs smoothly. There is one aspect of communication that goes barely unnoticed and still is problematic on many levels.

The advancement of technology has enabled everyone to collaborate and share information more easily. However, it has also provided another channel where harassment incidents may take place which can leave the person on the other end feeling unsafe. In the education industry, for example, students and teachers alike are required to follow a set of rules and proper practices to ensure a safe and reliable environment for all.

The corporate world must also ensure a safe environment for employees including anti-harassment policies as well as verifying that customer-facing communication is appropriate. 

Detecting unsafe content is not defined by clear rules, mostly because it is images and videos. Therefore, addressing this need requires serious machine learning involved in both detecting and avoiding false positives (labeling safe content as unsafe).

This necessity is universal and applies to small and big-sized organizations alike and especially, educational institutions that deal with minors.

Safe Content Inspection:

AGAT has introduced a new feature named Safe Content Inspection, which is now available for Webex.

By leveraging complex AI detection algorithms, AGAT is able to offer the technology that giants like Google or Facebook are currently using to keep inappropriate content away from their platforms.

The Safe Content Inspection solution inspects images -and soon videos- to detect unsafe content in the following categories:

  • Adult: the likelihood of the image containing adult content such as nudity.
  • Spoof: the likelihood that an image was modified to make it appear funny or offensive. 
  • Medical: the likelihood that this is a medical image.
  • Violence: the likelihood that the image contains violent content.
  • Racy: the likelihood that the image contains racy content such as sheer clothing or strategically covered nudity.

In Webex, AGAT’s technology is able to detect in real-time the content of the image and if it matches the categories set and take action to delete or notify on incidents identified.

As mentioned above, in the education industry, there are numerous cases where compliance, security, and institutional protocols demand tighter controls. For example, there might be a need to block 12th graders from communicating with 5th graders and restrict troublemakers from communicating with other students to prevent bullying at school.

Other than bullying, educational institutions would want to make sure a teacher is present in every communication in order to prevent student-only spaces where they might share inappropriate content under the watch of the school.

Large companies may set policies to prevent harassment in the workplace. With Webex Safe Content Inspection, companies can build a more professional environment and help employees feel less threatened.

Businesses also do not want their customer-facing team to be communicating inappropriately with clients, therefore, Safe Content Inspection can help prevent customer attrition and maintain a good image for the company.

Watch Safe Content Inspection in action:

To complete the security-compliance goals

SphereShield Safe Content Inspection was designed to help companies and organizations achieve a level of regulation and ethics needed to operate a business as it should be done.

If you would like to see a free demo of Safe Content Inspection, just Contact Us for a Free Demo Today.

Screenshots showing the solution in action:

Alice sending an image containing spoof (a funny face)

SphereShield deletes the image sent

SphereShield portal report on incident

blog Case Study

The case for Archiving beyond regulation and compliance requirements.

Archiving is seen as a procedure that only applies to companies that need to follow specific regulations and compliance requirements. The IT bluder in KPMG that deleted 145,000 users’ personal chats in Microsoft Teams gives the verdict to our case.

YmZwnKf3EFQB4vT SmgzZkrR7mx 3RiJKZGvTw14UHHCZF0hTSmFb9pJmfuyZ0F8P71nAVjDke6o RdISEk64acQulKDpzyuAn VXC1OxsaGwXfpWFqqxVrw7W 1 RJDpjwY7G64

What is archiving and why isn’t it so widely spread

Archiving is another way to refer to a trustworthy “back-up” that is also legally valid, ie. in case of a trial, can be used as evidence. Archives remain on separate domains, outside the danger of being altered or deleted.

Having said that, archives are usually seen more as compliance requirements that need special infrastructure, and in simple terms, cost more.

Economic laws tend to indicate that an extra fix cost is unnecessary and therefore it is mostly regulated companies (for example banks, financial institutions, medical institutions) that widely adopt archiving software or systems.

So why isn’t archiving a part of the Unified Communications Software features?

Since archives have a great and strategic value, the issue is about risk diversification rather than technical feasibility. If one goes and gives the same UC vendor the function to archive, when one fails (which is very often) both (UC Service and archive) can fail and provoke bigger losses.

This being said, 3rd party service providers like AGAT, offer Archiving and eDiscovery for Microsoft Teams, Slack, Webex, Zoom and Skype for Business. SphereShield by AGAT works for both messages, files, audio and video, being the most complete solution that can apply eDiscovery for audio recording AI generated scripts or video sharing through special optical character recognition.

Archiving is more necessary than usually thought.

It came to the news that a human error provoked the deletion of around 145,000 users’ personal chats in Microsoft Teams in KPMG, one of the biggest corporations in the world (Get the whole story here). This error is most likely to have come with a high price tag: important data lost, necessary archives gone and the list would still go on.

The necessity to archive (as a back-up) is the millenary necessity to be ready for a rainy day. That is why people sometimes leave their umbrellas in their cars although it could be a sunny day, the benefit outweighs the costs.

It is obvious that human errors like those need to be investigated and new methodologies must emerge to prevent them, but errors will still appear.

Conclusion: archive today, thank yourself tomorrow.

The conclusion is that, unless it will be impossible to afford, archiving has to be part of every company as a standard.

It is right that also employees need to be taught to reduce the amount of crucial information that is shared throughout chats, but that comes with a parable:

It is more effective to put higher fences on a balcony than always be reminding children of how dangerous it is to climb to see what’s below.

Cases like the one in KPMG are easily solved when companies count with archiving policies and data remains safe from human mistakes.

AGAT is offering the most complete solution out there for archiving and eDiscovery that includes both written and audio/video conversations.

Contact Us to see how AGAT can help your company with archiving and eDiscovery

blog Microsoft Teams Recording webex guides Zoom

How to get automatic meeting transcriptions for compliance regulatory usage?

Analysing recordings in Webex, MS Teams and Zoom

Companies that rely on UC (unified communications) software for video meetings, especially in these times, are faced with the challenge of enforcing compliance policy and maintaining a record of those for legal or internal purposes.
This issue has been relatively easy to address for messages (as we have currently been doing for some time), emails, sms and any kind of written information.
While written information can be easily organized, classified and analysed, not is the case with audio and video recordings.

As we’re talking about companies with several meetings taking place daily and video conferences being preferred over chat and email, the only way to address it is via software, and more specifically, about machine learning models that can “understand” audio and video.

The Challenge

This poses an enormous amount of challenges. The main ones are getting a reliable transcription of what was said and identifying text and objects that are shown on screen in the video . Other challenges are  understanding the language of the conversation, understanding if there is usage of proper or common nouns, getting an algorithm that can distinguish between speakers in a conversation… and the list goes on and on.

As a response to a vast number of requests on this topic, AGAT Software has launched its solution for Compliance AI Recording Analysis. AGAT is bringing audio and video (including screen sharing) analysis for DLP and eDiscovery needs.

How does it work

This is a simple diagram of how the solution works

master recording infographics1 04 pegyi7
Diagram of Sphereshield Recording AI Compliance Analysis

Any DLP policy set to detect sensitive data is enforced on all communication types- messages, files, audio and video. , Once SphereShield detects such an incident an alert is created and awareness and preventive action is taken .

Watch the demo

The video shows 3 different scenarios implementing the Compliance AI Recording Analysis and how the user interface allows for search.

  • Sharing on screen an Excel with patient data (Social Security Numbers)
  • Discussing on the audio patient data
  • Sharing on screen a document which as a confidential classification mark on it

SphereShield can help addressing regulations such as FINRA, GDPR, HIPAA, MiFID II, PCI-DSS, amongst others

Main features:

  • Transcribe all recorded audio to 70+ languages
  • Analyse on-screen video with OCR
  • Search all meeting content using eDiscovery
  • Inspect meeting audio and video content by DLP policies
  • Ethical Wall – Enforce company policy on meeting attendee
  • On premises Archiving
  • Advanced AI and NLP Analytics

Transcribe all recorded meetings audio

Support audio transcription for 70 languages
Automatic language detection and Speaker enumeration: which speaker spoke which words and when.

Search meeting content using eDiscovery

Dates, Attendees names and type (internal/external), Text, Audio, Video, Keywords, Labels, Names, Etc.


-Inspect meeting audio and video for DLP policy compliance.
-Use SphereShield built-in DLP engine or integrate with leading vendors.
-Works with Symantec, McAfee, Google, GTB and Forcepoint.
-Smart DLP incidents with link to video and transcript time of violation

Ethical Wall

Validate meeting attendee using configurable compliance policies


Option to store video archiving on prem or on VPS

Advanced AI and NLP Analytics

for detection of:
-Named entities (products, countries, etc.)
-Emotion detection: Extract from what’s being said and voice tonality emotions such as joy, sadness, anger, or fear.
-Sentiments detection – positive / negative
-Automatic video scenes generation
-Labels and Keywords

More information by vendor:

Microsoft Teams Webex Zoom


Get a Free Trial

Sign-up for a free trial and demo with a AGAT expert