How AI Sentiment Analysis can help HR Managers understand employee feelings, improve productivity and retain top performing employees.
Intro:
At the core of every organization is its people, understanding how employees feel and what motivates them is key in ensuring that they are happy, productive and ultimately remain with the organization.
The majority of companies have shifted to remote or hybrid working and use online as the primary communication method. This has a massive impact on the ability of Human Resource Managers to monitor how employees are feeling with limited face-to-face interaction. On the other hand, with most communication being predominantly online, this has also provided an opportunity to use AI technology to analyze the communication from meeting and chat conversations between employees and teams.
Challenges HR Managers face
Any Human Resource manager can attest to how challenging it can be to monitor employee satisfaction and ensure retention. Retaining skilled and experienced staff is critical to sustained organizational growth. It���s well known that staff that are happy will be more productive, take initiatives and are willing to go the extra mile in their roles.
However, Employees are not always willing to share their grievances and concerns with the managers, which usually results in ���corridor talk��� amongst colleagues. Which in turn makes it extremely difficult for HR managers to address and improve behavior throughout the organization.
Some of the main pain points raised by HR managers are inability to monitor employee comsing unhappy/ demotivated staff, and ensuring overall positivity amongst employees.
Traditionally, manual processes like performance reviews are the only way that HR managers have an opportunity to engage with employees and get an understanding of how they are feeling but these processes have their shortcomings in that they are infrequent and usually happen once a year and the employee does not open up completely.
How AI Sentiment Analysis can help
At AGAT, we understand the importance of being able to have a view on what employee feelings are, with that in mind we developed a powerful AI based sentiment analysis tool that allows HR managers to monitor and view employee feelings.
AI sentiment analysis works by using Natural Language Processing (NPL) and Machine Learning to recognise and analyze data sets in meetings and chats to predict the sentiment behind the spoken and text words, then automatically classifies them as negative, positive, or neutral.
Sentiment analysis can produce overall organization and individual employees��� scorecards and lists of trending topics and keywords. Benefits of AI sentiment for HR managers include:
1. Improved employee experience
Companies can understand how their employees feel by analyzing the messages and conversations and use those insights to improve the culture.
2. Spread Positive Behaviour
Having the ability to view negative sentiments also puts HR managers in position to be able to correct it by applying tactics to increase posit.
3. Manage negative behavior
Using the AI sentiment tool can assist in allowing HR Managers to isolate issues within the organization and identify employees who are negative.
4. Track performance
The AI sentiment dashboard provides monthly insights such as increase/ decreases in positive and negative sentiment, so that HR managers can gauge if their efforts are working.
Conclusion
Ensuring a happy and productive working environment for employees is not an easy task, especially if you do not have the adequate tools to provide a view of what the employees feelings are, it becomes near impossible to improve behavior, ensure optimal workflows and retain employees. Utilizing AI sentiment Analysis can guide organizational behavior and performance by drilling into what pain points employees have and what makes them happy.
Try a free trial of Agat���s AI Sentiment Analysis and experience having a more in-depth understanding of your employees.